I recently purchased Trilobite Pro 1.4, and without reading the system requirements or the registration process, I first installed the program on a Windows 7 machine. When prompted for the registration key, I mistakenly entered the receipt # I received in my email. After that, the program crashed. Thinking this was an issue with Windows 7, I uninstalled it, and installed it on my Windows 10 machine. Same issue, because I mistakenly entered the wrong registration key and did not read the instructions first.
What are my options at this point to get the program to work? Do I have to uninstall from my Windows 10 machine and re-install, re-register and wait for another key? Please advise.
This bug is indeed a show-stopper, so we’ll make sure it gets addressed in the next release. In the mean time, us-pstracking.com one possible work-around is to hold down the shift key while launching Trilobite, which should reset the app completely, including the pending registration.
Viewing 3 reply threads
The forum ‘Support’ is closed to new topics and replies.
Register with darwinarts.com to download software and participate in forums.