Incorrect registration crashing Pro 1.4

Forums Support Incorrect registration crashing Pro 1.4

This topic contains 3 replies, has 3 voices, and was last updated by  uspstracking 9 months, 3 weeks ago.

  • Author
    Posts
  • #1908

    garyr2w
    Participant

    Hi,
    I recently purchased Trilobite Pro 1.4, and without reading the system requirements or the registration process, I first installed the program on a Windows 7 machine. When prompted for the registration key, I mistakenly entered the receipt # I received in my email. After that, the program crashed. Thinking this was an issue with Windows 7, I uninstalled it, and installed it on my Windows 10 machine. Same issue, because I mistakenly entered the wrong registration key and did not read the instructions first.

    What are my options at this point to get the program to work? Do I have to uninstall from my Windows 10 machine and re-install, re-register and wait for another key? Please advise.
    Thanks,
    Gary

  • #1909

    SWJ
    Participant

    Hi Gary,
    Is this the issue that was resolved using the hard reset as documented in the manual Trouble-shooting page?
    -Wayne

  • #1910

    garyr2w
    Participant

    Yes Wayne, it is. Thanks for the follow up.
    Gary

  • #1980

    uspstracking
    Participant

    This bug is indeed a show-stopper, so we’ll make sure it gets addressed in the next release. In the mean time, us-pstracking.com one possible work-around is to hold down the shift key while launching Trilobite, which should reset the app completely, including the pending registration.

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